Privacy policy

Wachsen Hoch (“WH”, “we”) is a workspace for teams: projects, chat and a voice assistant. This policy explains what we collect when you use WH, why, where it is kept and the choices you have. If anything is unclear, write to us at hello@wachsenhoch.in.

What we collect

• Your account: your name, email address, password (stored only as a secure hash), your second-factor (MFA) setup and your preferences, such as theme and notifications.
• Your organization’s work: projects, issues, comments, documents, chat messages and the other content you and your team add. Your organization owns this content.
• Files: attachments are stored in your organization’s own storage bucket, which your organization connects and controls. WH keeps only the file’s name, size and who added it.
• Usage and security records: sign-ins, important changes (such as permission changes) for your organization’s audit log, and technical error reports that help us fix problems.
• Voice: when you use dictation or Combo, your browser turns speech into text. We receive the text of your request, not a recording, unless your organization turns on a transcription service.
• Messages to us: if you use the contact form on our website, we receive your name, email address, company, team size and message by email, only to reply to you. We do not add you to a mailing list.

Why we use it

• To run WH for you and your team, and to keep each organization’s data separate from every other.
• To keep accounts secure: MFA, sign-in protection and the audit log.
• To send the emails WH needs to send: confirming your address, password resets, invitations, notifications you have switched on, and notices about your organization’s account.
• To find and fix errors. Error reports are filtered so that names, email addresses and similar details are left out.

We do not sell your data, and we do not use your content for advertising.

Who helps us run WH

We use a small number of service providers, each only for its part of the service: Supabase (database and sign-in, hosted in Singapore), Vercel (hosting the app), Resend (sending email), and Sentry (error reports, when switched on). Phone notifications go through your browser’s or phone’s push service. AI features are off unless an organization turns them on; if it does, the text needed for that feature is sent to the AI provider to produce the answer.

How long we keep it

• Chat messages are deleted automatically after 90 days.
• What you delete is gone: a deleted issue stays in the bin for 30 days so it can be restored, then it is deleted for good with its comments, history and files. Files of deleted messages, notes and issues are removed from your organization’s storage.
• If an organization is not used for a year, we email its owners before it is locked, and delete it permanently about a month after that unless someone signs in.
• Backups are kept for 30 days, so deleted data has left them within a month.
• Everything else is kept while your organization uses WH, or until you or your organization delete it.

Cookies

WH uses only the cookies it needs to work: keeping you signed in, remembering which organization you are in, and your theme. There are no advertising or tracking cookies.

Your choices

You can see and change your profile in Settings. Owners and admins can export their organization’s data at any time. You can ask us for a copy of your personal data, to correct it or to delete it by writing to hello@wachsenhoch.in. If your account belongs to an organization, some requests go through that organization, because it controls its workspace.

Changes

If we change this policy in a way that matters, we will update the date above and tell organization owners by email or in the app.